There are many critical and non-critical use cases for SAP Social Channels 365:
Customer care and service
Two-way messaging for technical, services and product support for users, including customer inquiries and resolution
Notifications and alerts
Real-time account, travel, transaction, disruption updates, delivery receipts, reminders
Two-factor authentication and verification
One-time passwords for account resets, banking transactions and user validation.
Market research and insights
Conduct surveys, polls, and experience feedback.
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