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SAP Digital Interconnect Employee

What are some typical use cases for SAP Social Channels 365?

There are many critical and non-critical use cases for SAP Social Channels 365:

 

Customer care and service

Two-way messaging for technical, services and product support for users.

Notifications and alerts

Real-time account, travel, transaction, and disruption updates.

Two-factor authentication and verification

One-time passwords for account resets, banking transactions and user validation.

Market research and insights

Conduct surveys, polls, and experience feedback.

Marketing

Personalized, offers and content based on user preference for receiving such messages.

 

Click here to learn more about SAP Social Channels 365.

 

If you have any questions, click the Reply button (below) to reply to this article or click the Contact Us button on the left side of this page.

 

Meenal Prasad
Head of Enterprise Products