There are many critical and non-critical use cases for SAP Social Channels 365:
Customer care and service
Two-way messaging for technical, services and product support for users.
Notifications and alerts
Real-time account, travel, transaction, and disruption updates.
Two-factor authentication and verification
One-time passwords for account resets, banking transactions and user validation.
Market research and insights
Conduct surveys, polls, and experience feedback.
Personalized, offers and content based on user preference for receiving such messages.
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