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SAP Digital Interconnect Employee

What are some typical use cases for SAP Social Channels 365?

There are many critical and non-critical use cases for SAP Social Channels 365:


Customer care and service

Two-way messaging for technical, services and product support for users, including customer inquiries and resolution

Notifications and alerts

Real-time account, travel, transaction, disruption updates, delivery receipts, reminders

Two-factor authentication and verification

One-time passwords for account resets, banking transactions and user validation.

Market research and insights

Conduct surveys, polls, and experience feedback.


Click here to learn more about SAP Social Channels 365.


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Meenal Prasad
Head of Enterprise Products