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SAP Digital Interconnect Employee

How many types of acknowledgements are available?

All channels offer a ‘sent’ acknowledgement when message is delivered to the platform. Facebook Messenger and Viber recently updated their APIs to offer deliver and read acknowledgements. The development team is working on adding these to our multi-channel API. Using these acknowledgements customers can create failovers based on delivery and read acknowledgements.

 

The below table shows the type of acknowledgements are available for each channel:

 

 

SENT

RECEIVED

READ

 

Message received by platform

Message received by the apps on user’s device

User launched mobile/ social apps

Push

Yes

Yes

Yes

WeChat

Yes

No

No

Telegram

Yes

No

No

Facebook Messenger

Yes

Yes (in development)

Yes (in development)

Viber

Yes

Yes (in development)

Yes (in development)

Line

Yes

No

No

 

Click here to learn more about SAP Social Channels 365.

 

If you have any questions, click the Reply button (below) to reply to this article or click the Contact Us button on the left side of this page.

 

Meenal Prasad
Head of Enterprise Products
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