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SAP Digital Interconnect Employee

Can SMS failover to the social or Push channels?

No, SMS can only be the last channel in the failover sequence. However push channel can failover to social channel and vice versa. Also push channel and social channels can failover to SMS.

 

The following failover scenarios are possible:

 

Failover

Allowed / Not Allowed

Social to Social

Allowed

Push to Social

Allowed

Social to Push

Allowed

Push to SMS

Allowed

Social to SMS

Allowed

SMS to Push / Social

Not Allowed

 

Marut Gaonkar,
Product Manager SAP Social Channels 365
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