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What Communications Channels does SAP People Connect 365 support?

SAP People Connect 365 support the following communication channels:

  • SMS– 2-way messaging is selected by default, recipients have the option to respond back using keywords or free text
  • E-mail- 2-way email communication is available (optional), keywords and free text replies also enabled
  • Voice – *Coming soon* Use text to voice capability to deliver voice calls to individuals in multiple languages
  • Slack– Leverage the Slack channels (groups) from your enterprise Slack account and trigger messages from People Connect
  • You can select a combination of delivery methods: SMS and Email, SMS and Voice, Email and Voice, SMS, Email and Voice.

Note: Slack can only be used as a single delivery method.


Click here to learn more about SAP People Connect 365.


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Elias Moreira,
Product Manager for SAP People Connect 365
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