SAP Contact Center 365 puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, SAP Contact Center 365 ties all your digital service channels together - across business units or around the globe - to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue while delivering relevant, personalized information to facilitate first-contact resolution. Your agents have the tools and real-time customer information they need right in the business applications they use every day.
Because SAP Contact Center 365 runs in the cloud, you avoid the cost and sluggishness of traditional customer service infrastructure and can improve your agility to compete better in today's customer-driven, fastchanging markets.