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Community Manager
Community Manager

SAP Contact Center 365 Solution Brief

SAP Contact Center 365 puts a cloud-based con­tact center solution at your fingertips. Running alongside your business apps, or embedded in them, SAP Contact Center 365 ties all your digital service channels together - across business units or around the globe - to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue while delivering relevant, personal­ized information to facilitate first-contact resolution. Your agents have the tools and real-time customer information they need right in the business appli­cations they use every day.


Because SAP Contact Center 365 runs in the cloud, you avoid the cost and sluggishness of traditional customer service infrastructure and can improve your agility to compete better in today's customer-driven, fast­changing markets. 


To learn more read the SAP Contact Center 365 Solution Brief.


Shahzad Ismail
Head of Community Engagement
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