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Community Manager
Community Manager

SAP Contact Center 365 Communication Panel

SAP Contact Center 365 Communication Panel is a web-based application for managing customer interactions.

With the Communication Panel you can handle:
  • inbound and outbound phone calls

  • chats and SMSs
  • Facebook Messenger, WhatsApp, WeChat, Telegram, and Viber messages
  • interactions routed via email channel: emails, tasks (Extensible Resource Identifier tasks, XRI), and action items created in SAP Customer Relationship Management (SAP CRM).

Click here to learn more.


Shahzad Ismail
Head of Community Engagement
0 Kudos