SAP Operator Services will be implementing the following Network Freezes for our iSMSx platform to ensure availability and capacity for the high traffic expected during the following periods.
Thursday 20th December 2018 -Friday 4th January 2019
Christmas/New Year Service Impact Assessment:
The SAP Digital Interconnect Network Freeze will restrict the following production activities on the related platform:
Additions, removals and changes to any production database concerning tables/queries/provisioning
Alterations to Network devices (router/vpn/firewall/switch)
Alterations to Servers (Operating System connectivity/patches/provisioning)
Alterations to Storage (provisioning)
Alterations to all production connectivity platforms (all protocols)
Adding or Removing physical hardware from any data facility
Alterations to Protocol, Event and Queuing application layers.
HOWEVER, during the Freeze periods the following services will be supported on the ISMS platform and all platforms supporting SAP Digital Interconnect for Operators services based on our standard change management, notification and scheduling procedures:
Individual routing updates (SUI) will be processed as normal
Testing of existing services with existing customers/operators
Ticket work - including SUI and General Trouble Tickets - will continue as normal unless requests fall under the Freeze restrictions.
Please note that SAP Digital Interconnect will be taking pro-active measures to ensure availability and capacity for the duration of this freeze exists within the Network and routine maintenance in support of the Holiday Freeze periods will take place in advance of the Freeze period. We will remind you all nearer the dates for each separate freeze as well.
Best Wishes, SAP Digital Interconnect Network Operations Center