Contact Us

Showing results for 
Search instead for 
Did you mean: 
SAP Digital Interconnect Employee

[MAINTENANCE] | Scheduled | Operator Services | 16 Aug 2019 01:00 - 09 Sept 2019 23:59 (GMT) | Character Mapping Change

External Maintenance Notification

Type / Status



PCR Number


Platform / Service



Maintenance Type


Start Date & Time (GMT) :

16-Aug-2019 01:00 Hrs.


End Date & Time (GMT) :

09-Sep-2019 23:59 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

No Expected Impact


Report Manager Access

No Expected Impact

Mobile Originated (MO) Traffic:

No Expected Impact


Report Manager Statistics

No Expected Impact

DR Notification:

No Expected Impact



Not Applicable

Description of Freeze

SAP Digital Interconnect will be implementing the following Character Mapping Activity Freeze for our platforms during the mentioned dates below.


Freeze Date


Friday August 16th, 2019-Monday September 9th, 2019

Character Mapping Change Freeze

Service Impact Assessment:

During the maintenance, we will be remapping inbound characters to themselves so that we don’t lose any data.  The outbound character mapping will also be adjusted so that we encode each character according to the destination carrier’s desired DCS value.  If the destination carrier doesn’t have a desired DCS value configured, we will assume they support DCS0, and send the characters unaltered.  If the destination carriers have a desired DCS value configured, we will set the hex values so those characters will be rendered correctly.

We intend on executing a series of maintenances during this freeze period and will share additional information regarding the scheduling of these maintenances once confirmed.

Since inbound character mapping directly impacts how outbound characters are mapped, customers may experience some characters being rendered incorrectly on the destination carrier’s network during the freeze period due to the fact that these maintenances are being spread out over several days. 

Once all of the systems are updated, end-users will be able to send a greater array of characters which will be a significant improvement to their overall customer experience. 

Implementor / Performed by

SAP Engineer(s)


If you experience any issues during this maintenance , please contact the SAP Operator Service NOC immediately at or +1 800.219.7835 or +1 703.674.4200, option 1, and reference this notification.


0 Kudos