SAP Digital Interconnect Communication Add-Ons for SAP
At times where consumer and customer feedback are a constant driver for brands to increase product and service excellence, it is inevitable to provide businesses not only with a choice of communication channels, ready available and easy to use, but also to give them tools to customize and develop further applications based on their specific requirements.
SAP Digital Interconnect is enhancing core SAP products, in particular those around SAP C/4HANA by providing exactly these channels either as already integrated part or through a set of API´s.
Providing relevant, contextual information and engaging consumers at all stages during their buying experience is one feature of the SAP Marketing Cloud. To give brands a head start, E-mail and SMS from SAP Digital Interconnect are pre-configured channels with the SAP Marketing Cloud. Integration and own development options are given for Push and Social channels.
SAP Service Cloud allow customers to interact and engage directly with their contingent workforce. Global SMS delivery by SAP Digital Interconnect is one existing and integrated feature.
Are you looking for the best talents in your Industry, but you feel like you are not using the right channel to address them? With SMS Interview notifications of the Successfactors Recruitment Module you can address candidates at their preferred channel. You also like to address your hired candidates through digital channels along their journey? Our API´s give developers all options to enhance the other modules like Onboarding or Learning with a range of communication channels.
Those above are just a few examples of integrations by SAP Digital Interconnect to the SAP portfolio. Further integrations are done to support Two-factor authentication of SAP Customer Data Cloud or to connect with travelers at Concur, enabling phone log in with Identity Authentication Service and many other products and solutions.
Developers of Customers, Partners and here at SAP use our API´s to build communication workflows and channels addressing the specific requirements of their solution. This ranges from a quick SMS integration to more sophisticated multi-channel integrations. The API´s allow a simple and fast approach to trial and test new ideas and give a robust channel for production.
If you have any questions or want to learn more about these add-on services, click the Reply button (below) to reply to this article or click the Contact Us button on the left side of this page.
Shahzad Ismail Community Manager – SAP Digital Interconnect