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Community Manager
Community Manager

CPaaS Solutions from SAP Digital Interconnect Empower the Experience Economy

APIs are the building blocks for modern application software and digital services. At the core of this trend are enterprises and developers who seek communications-platform-as-a-service (CPaaS) partners who can offer simplified access to easy-to-consume and configurable engagement services.

 

SAP Digital Interconnect is a leader in the digital ecosystem and its comprehensive CPaaS portfolio streamlines the integration of multichannel communications and microservices into backend systems and apps to provide secure, reliable, and immersive experiences for intelligent enterprises. These consumer-centric, API-driven solutions are enabled through SAP Live Link 365 mobile service. Developers and technical professionals can access interactive documentation, sample use cases and code, and management, administration, analytics, and other enablement tools to deploy these enterprise services:

  • SAP Authentication 365 validates users and transactions for more secure and confident experiences
  • SAP Contact Center 365 enables omnichannel customer service experiences and first-contact resolutions
  • SAP IoT Connect 365 simplifies connectivity, device, and data management with a single contract and connection
  • SAP People Connect 365 improves productivity and personal well-being during planned and unplanned outages and disruptions
  • SAP SMS 365 engages the most ubiquitous messaging channel with extensive reach, quality, and scalability
  • SAP Social Channels 365 orchestrates message delivery across social, in-app push, and SMS channels using a single API.

In order to adopt new services, scale to meet demand, and manage costs without layers of complexity, intelligent interconnectivity is essential for enterprises and developers to complete the "last mile” in the digital world. SAP Digital Interconnect provides access to one of the world’s largest, most reliable cloud communications networks:

  • Partnering with over 1,000 mobile network operators across more than 220 countries and territories
  • Reaching more than 7.3 billion or 99.3% of the world’s mobile subscribers
  • Processing nearly 1 billion+ messages daily
  • Enabling 1,700+ enterprises with multichannel communication APIs
  • Supporting 700+ enterprises using SAP Digital Interconnect solutions
  • Aligning with SAP’s hyperscaler strategy.

Enterprises that succeed in the experience economy will leverage experiential and operational data and intelligent interconnectivity to securely and reliably engage people, devices, applications, and data through real-time digital channels. Adopting CPaaS solutions from SAP Digital Interconnect will not only help in an enterprise's digital transformation journey but will also drive profitable growth, increased revenues, improved customer service, and help to streamline business processes.

 

Shahzad Ismail
Community Manager – SAP Digital Interconnect
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