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SAP Digital Interconnect Employee

[INCIDENT-Resolved] |Enterprise Messaging| SAP SMS 365|Potential delay in delivery towards one of US destination.

External Notification

Status

Resolved

 

Ticket #

NA

Platform / Service

SAP SMS 365

 

Severity

NA

Incident Start Date & Time (GMT) :

02-Dec-2019 23:06 hrs.

 

Incident End Date & Time (GMT) :

02-Dec-2019 23:27 hrs.

Initial Impact Assessment

Mobile Terminating (MT) Traffic:

Potential delay in delivery.

 

Message Manager:

Not Applicable

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Applicable

DR Notification:

Not Impacted

 

Others:

Not Applicable

Current Impact Assessment

 

 

 

 

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Applicable

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Applicable

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

  • SAP support groups observed delivery issue with one of partner in US.
  • Few customers might have observed delay in delivery towards one destination in US.
  • SAP support groups will continue to monitor.

Resolution Comments

  • SAP support group confirmed that connectivity wit the partner was resumed and queues got cleared and traffic is normal now.
  • SAP support group will continue to monitor.
     

If you have any questions or concerns, please send an email to

essupport.sapdigitalinterconnect@sap.com

 

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