Contact Us

cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
SAP Digital Interconnect Employee

[INCIDENT-RESOLVED] | Operator Services | SAP SMSx 365| Potential Delay in delivery towards Verizon USA

External Notification

Status

RESOLVED

 

Ticket #

300139755

Platform / Service

SAP SMSx 365

   

Incident Start Date & Time (GMT) :

03-Dec-2019 16:10 Hrs.

 

Incident End Date & Time (GMT) :

04-Dec-2019 00:30 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not impacted

 

Report Manager Access :

Not Applicable

Mobile Originated (MO) Traffic:

Not impacted

 

Report Manager Statistics :

Not Applicable

DR Notification:

Not impacted

 

Others:

Not Applicable

Description

  • SAP Monitoring NOC has observed very brief queues towards Verizon USA.
  • Few of our customer may face potential delay in Delivery towards Verizon USA
  • SAP Support group is actively investigation this issue.

Update 1:

  • SAP Support groups are working on priority to resolve this issue.
  • SAP support groups will continue to monitor and update you the status.

Update 2:

  • SAP Support groups are working on priority to resolve this issue.
  • SAP support groups will continue to monitor and update you the status.

Resolution Comments

  • SAP Support groups fixed this issue.
  • SAP Support groups confirms that queues cleared and traffic is normal.
  • SAP Support groups will continue to monitor.
     

If you experience any issues during this Incident , please contact the SAP Operator Service NOC immediately at OperatorServices.NOC@sap.com or +1 800.219.7835 or +1 703.674.4200, option 1, and reference this notification.

0 Kudos