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SAP Digital Interconnect Employee

[INCIDENT- RESOLVED] | Operator Services | SAP MMS 365 - MM4 | Potential Delay in delivery of Mobile Terminating Traffic

External Notification

Status

RESOLVED

 

Ticket #

300135056

Platform / Service

SAP MMS 365 – MM4

 

Severity

Severity - 2

Incident Start Date & Time (GMT) :

Tue 30-Jul-2019 00:25 Hrs.

 

Incident End Date & Time (GMT) :

Tue 30-Jul-2019 04:27 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Potential delay in delivery

 

Report Manager Access :

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Report Manager Statistics :

Not Impacted

DR Notification:

Potential delay in delivery

 

Others:

Not Applicable

Description

1. Our internal monitoring has alerted to an incident, where we have MM4 queues built within our platform.
2. This would potentially cause delay in Mobile Terminating and Notification traffic.
3. SAP support teams are currently engaged and investigating the issue on priority.

Update #1

Incident is still ongoing, SAP support teams are working to resolve it on priority.

Update #2

Currently we are processing all the incoming and outgoing messages successfully, however SAP Support Groups are still doing health checks to confirm complete closure of this incident.

Resolution Comments

  • All the real time MO/MT traffic is now getting delivered successfully within threshold latency.
  • Few customers might notice statistical posting delay in Message Manager, rest assured there is no delay in MT/MO traffic.
     

If you experience any issues during this maintenance , please contact the SAP Operator Service NOC immediately at OperatorServices.NOC@sap.com or +1 800.219.7835 or +1 703.674.4200, option 1, and reference this notification.

     
     

This notification can be viewed in the below link also:

https://community.sapdigitalinterconnect.com/t5/Service-Status-Dashboard/bd-p/ServiceStatusDashboard

 

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