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SAP Digital Interconnect Employee

[INCIDENT-RESOLVED] | Operator Services | SAP MMS 365 - MM4 | Potential Delay in delivery of Mobile Originating,

Incident Notification

Status

RESOLVED

 

Platform / Service

SAP MMS 365 (MM4)

Incident Start Date & Time (GMT) :

30-Jul-2019 13:25 hrs.

 

Incident End Date & Time (GMT) :

 30-Jul-2019 15:00 hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Report Manager Access :

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Report Manager Statistics :

Not Impacted

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

1. Our internal monitoring has alerted to an incident, where we have multimedia messages queues built within our platform.
2. This would potentially cause delay in Mobile Terminating, Originating and delivery reports traffic.
3. SAP support teams are currently engaged and investigating the issue on priority.

Update

SAP support teams are still working on this issue, We will continue follow up with our support teams to early resolution.

Update1

Traffic has been resumed back to normal, However SAP Support group is currently doing health checks to confirm complete resolution of this issue

Resolution Comments

 All queues has been cleared & Support team has confirmed healthy status of MM4 platform.

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