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SAP Digital Interconnect Employee

[INCIDENT - RESOLVED ]|Enterprise Messaging| SAP SMS365 | Potential delay in delivery towards our partner in US.

Incident Notification

Status

RESOLVED

 

Platform / Service

SAP SMS 365

Incident Start Date & Time (GMT) :

13-Sep-2019 04:45 Hrs.

 

Incident End Date & Time (GMT) :

13-Sep-2019 08:05 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Potential delay in delivery

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Potential delay in delivery

 

Extranet:

Not Impacted

DR Notification:

Potential delay in delivery

 

Others:

Not Impacted

Description

  • Our Monitoring team is alerted we have intermittent connectivity issue with one of our partner in US
  • Our internal Monitoring observed brief queues towards United states, hence few of our customer may observe potential delay in delivery.
  • SAP internal team and our partner is working on this issue .

Resolution Comments

All queues cleared & Traffic has been resumed back to normal.

     

If you have any questions or concerns, please send an email to

essupport.sapdigitalinterconnect@sap.com

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