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SAP Digital Interconnect Employee

[INCIDENT- RESOLVED]|Enterprise Messaging|SAP SMS 365| Potential Delay in delivery of Notification for SPRINT USA

External Notification

Status

Resolved

 

Ticket #

300139609

Platform / Service

SAP SMS 365

 

Severity

NA

Incident Start Date & Time (GMT) :

30-Nov-2019 01:05 Hrs.

 

Incident End Date & Time (GMT) :

30-Nov-2019 01:45 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

 

  1. Currently we are observing Delivery report issues for Sprint USA.
  2. Few of our customer(s) would notice potential delay in delivery of DLR’s traffic for Sprint USA.
  3. We are working closely with SAP Support groups and partner on priority to resolve the issue as soon as possible.

Resolution Comments

  1. SAP support groups fixed this issue and confirms that the DLR’s are delivers as expected.
  2. SAP support groups will continue to monitor.
     

If you have any questions or concerns, please send an email to

essupport.sapdigitalinterconnect@sap.com

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