Contact Us

cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
SAP Digital Interconnect Employee

[INCIDENT-RESOLVED] | Enterprise Messaging | SAP SMS 365 | Potential delay in Message Delivery towards partner in China

  

External Notification

Status

Resolved

 

Ticket #

300133329

Platform / Service

SAP SMS 365

 

Severity

Severity - 2

Incident Start Date & Time (GMT) :

Mon 17-Jun-2019 05:50 AM

 

Incident End Date & Time (GMT) :

 Mon 17-Jun-2019 07:10 AM

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

1. Our internal monitoring has alerted us on a disconnect with one of our partner in China.
2. A very few customers might observe a potential delay in mobile originating, mobile terminating and notifications messages.
3. SAP support groups are in liaise with the partner to resolve this incident as soon as possible.
4. We are closely monitoring the situation and will keep the progress updated.

Resolution Comments

1. Partner has updated that they have observed frequent disconnection for a brief amount time and is currently stable.

2. We confirm that the connections are currently stable and the traffic flow is normal as expected.

 

 

 

 

 

If you have any questions or concerns, please send an email to

essupport.sapdigitalinterconnect@sap.com

0 Kudos