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SAP Digital Interconnect Employee

[INCIDENT - RESOLVED] | Enterprise Messaging| SAP SMS 365 | Delivery degradation towards partner in New Zealand

External Notification

Status

RESOLVED

 

Ticket #

NA

Platform / Service

SAP SMS 365

 

Severity

NA

Incident Start Date & Time (GMT) :

09-Aug-2019 01:00 Hrs.

 

Incident End Date & Time (GMT) :

09-Aug-2019 06:20 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Applicable

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Applicable

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

 

Partner in New Zealand is experiencing standard SMS text delivery failures nation-wide.
Partner is diagnosing the incident with priority.
Customers' sending traffic towards New Zealand may observe delivery failures as impact is nation-wide.

 

Resolution Comments

 

Partner has resolved that incident at their end.

We confirm that traffic flow is currently stable as expected.

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