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SAP Digital Interconnect Employee

[INCIDENT-RESOLVED] | Enterprise Messaging | SAP E-MAIL365 | Delay in e-mail Delivery

External Notification

Status

RESOLVED

 

Ticket #

NA

Platform / Service

SAP E-MAIL365

 

Severity

NA

Incident Start Date & Time (GMT) :

01-Aug-2019 19:00 Hrs.

 

Incident End Date & Time (GMT) :

01-Aug-2019 21:10 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Applicable  

 

Message Manager:

Not Applicable  

Mobile Originated (MO) Traffic:

Not Applicable  

 

Extranet:

Not Applicable  

DR Notification:

Not Applicable  

 

e-mail’s:

Not Applicable  

Description

1.We have been alerted to an incident where our customers may observe delay in e-mail services due to queue built within our Platform.

2.SAP Support groups will Monitor and Keep update you on the progress made.

Update

1.SAP Support groups observe queues are decreasing now.

2.SAP Support groups will continue to monitor and update you on the progress made.

Resolution Comments

1.SAP Support groups confirms that queues cleared and email traffic is normal now.

2.SAP Support groups will continue to monitor.

     

If you experience queries , please contact Service Desk team at <essupport.sapdigitalinterconnect@sap.com>

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