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SAP Digital Interconnect Employee

[INCIDENT-RESOLVED]| Enterprise Messaging| Partner reported delay in delivery towards multiple destinations in Africa

External Notification

Status

RESOLVED

 

Ticket #

NA

Platform / Service

SAP SMS 365

 

Severity

NA

Incident Start Date & Time (GMT) :

12-Aug-2019 20:00 hrs

 

Incident End Date & Time (GMT) :

12-Aug-2019 21:20 hrs

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

A partner has reported degradation in delivery towards multiple destination in Africa.

Affected destinations are as follows:
1. Cote d'Ivoire,
2.Benin
3.Ghana
4.Nigeria,
5.Cameroon
6.Uganda

Few customers may observe slight delay in delivery. Our Partner has assured to resolve this incident with highest priority

Resolution Comments

1.Partner confirmed that issue fixed at their end.

2.SAP support groups confirm that traffic is normal at our end and will continue to monitor.

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