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SAP Digital Interconnect Employee

[INCIDENT - RESOLVED] | Enterprise Messaging | Live Link 365 | Potential delay in delivery towards PayPal

Incident Notification




Platform / Service

Live Link 365

Incident Start Date & Time (GMT) :

Wed 04-Dec-2019 06:00 Hrs.


Incident End Date & Time (GMT) :

Wed 04-Dec-2019 06:30 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted


Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted



Not Impacted

DR Notification:

Not Impacted



Not Applicable


Our support teams has alerted us on an incident, where we have identified that SAP was unable to reach PayPal API between 06:00 and 06:30 AM GMT.

SAP support teams quickly identified and proceeded with investigation on priority.

Resolution Comments

We are glad to advertise that the incident is resolved and service is operating at normalcy and healthy.

Our support groups are investigating the root cause & preventive measures. We apologize for any inconvenience caused.


If you have any questions or concerns, please send an email to

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