Glossary G

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Global Technical Support Manager

The Global Technical Support Manager is the ultimate technical escalation point for ALL tickets. He/She is also responsible for owning the Tiered Support Processes, communicating escalation contact details, looking after the Service Desk team.

GMRM

GMRM is the MT router server.

GMSU

Global Message Services Ukraine - SMSC in Ukraine.

GPRS

General Packet Radio Service.

GSM

Global System for Mobile communication - The most popular standard for mobile phones in the world.