Webinar - Enhancing your customer care and engagement experience with WhatsApp
Enhance your customer care and engagement experience with WhatsApp
Register Now for an informative webinar being held on Thursday, December 12, 2019 7:00 AM PST
Background: Social and Messaging channels today hold a huge opportunity for businesses to improve and real time impact customer experience. Studies show that 64% of customer feel businesses should be available and contactable via messaging apps. This is the future of engagement.
WhatsApp is one of the most popular messaging apps in the world today and is increasingly becoming a key customer engagement channel.
What the session covers:
Understanding the value of WhatsApp as a messaging channel and how to make the most of it Market trends and best practices Associated use cases and business outcomes
Vivek Ravindranath is a Business Development Manager with WhatsApp and is responsible for the Business API Solution partnerships. Prior to joining WhatsApp, Vivek served in senior roles covering growth and partnerships, at technology companies including HTC, The Nielsen Company and several startups. Over the past decade, Vivek has collaborated with a variety of Enterprise partners to build and integrate solutions in the areas of Smartphones, Virtual Reality and Messaging.
Meenal Prasad heads SAP Digital Interconnect’s Enterprise product portfolio. In this role, Meenal leads a team focused on creating value-added products that enable SAP Digital Interconnect customers drive higher engagement and streamlined communications with end consumers as well as employees/stakeholders through intelligent multichannel interconnect services.