Webinar - Customer Experience and the Contact Center [July 16th; 3:30pm BST]
Learn how you can prepare for a rapid change in the way customers engage with your business on Thursday, July 16th, 3:30 - 4:30pm BST
The way we work has changed and will not go back to how it was before. Greater strain has been put on the contact centre, since it has moved to a remote environment. Customers are also finding different ways to interact with those offering them products or services as meeting your doctor or personal trainer face to face is now impossible. The question for many companies is how many of their contact agents could be virtual in the future? How will this apply to other sectors over the long term as customer habits change? And most importantly, how can you ensure your technology is flexible to support this?