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Customer Self Help and service extranet Guide

Customer Self Help and service extranet Guide

IMPORTANT NOTE: As a part of our continuing efforts to improve your user experience, on 1st October 2020 we are migrating from the Service extranet to a new web-based Report Manager for SAP SMS 365, enterprise service, which offers a new approach for SMS analytics and reporting and provides the following advanced new feature enhancements that improve traffic and message management. Refer to the following article to learn more: Service extranet is being replaced by new Report Manager


The Customer Self Help and Extranet Guide document is a self-help and message delivery trouble-shooting process guide, showing how the service extranet SAP SMS 365, enterprise service (extranet), can be used in order to help troubleshoot and find solutions to SAP SMS 365, enterprise service related issues.



Your extranet url have a SSL certificate expired (

I can't connect ...

Can you fix it ?


Thanks a lot,


Version history
Revision #:
14 of 14
Last update:
‎07-10-2020 01:40 AM
Updated by: