Key Attributes of Successful Communications-Platform-as-a-Services (CPaaS) Providers - Whitepaper
If your company is looking for integrated communication solutions that allow seamless customer engagement, this Q&A provides insights on CPaaS solutions that take the complexity out of creating customized customer engagement applications. Understanding capabilities of full-stack CPaaS providers as opposed to single-point API specialists that have swamped the market in response to strong demand for customized customer engagement solutions.
What you'll learn from this IDC Whitepaper:
Best practices of CPaaS, and what challenges does it address for facilitating multichannel customer engagement
Key attributes of a CPaaS-enabled cloud contact center solution
Key challenges facing developers in leveraging CPaaS platforms.