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Community Manager
Community Manager

Saudi Arabia SMS Guidelines

Saudi Arabia Flag.png

 

Saudi Arabia Country Overview

View Disclaimer

 

Country

Saudi Arabia

Region

Middle East

International Country Code

+966

Mobile Country Code

420

ISO Code

SA

Mobile Operators

Saudi Arabia has five main mobile operators:

  • STC
  • Virgin Mobile MVNO off STC
  • Mobily
  • Lebara MVNO off Mobily
  • Zain.

 

Service Guidelines

 

Mobile Number Portability (MNP)

YES

Service offered (SC/LC)

Short Codes and Long Codes are allowed

Does customer need to have shared/dedicated SC?

NO

2 Way Services (MO/MT)

YES

Handset Delivery Receipts

YES

Campaign/TSS?

YES

DLR

YES

Supported encoding

N/A

Unicode Support

YES

TPOA

TPOA (Sender ID)

Alpha Numeric TPOA is supported up to 11 characters in length.

Dynamic TPOA available?

NO

TPOA Registration needed and what are the average delays?

YES - TPOA Registration is required.

Specific TPOA comments

  • Generic Sender IDs are not allowed.
  • Only International TPOA can be registered
  • Local TPOA are not allowed.
  • Promotional SMS must contain “-AD” as part of the Sender ID – not “AD” nor “ AD” (with space).
  • Total length of the TPOA must not exceed 11 characters for Transactional SMS.
  • For Promotional SMS, “-AD” will be included as part of the 11 characters.

 

Regulatory Compliance

 

Differentiation between Marketing vs Transactional traffic?

YES

Opt-in/Opt-out requirements

YES

Regulatory Information

It is the customer’s responsibility to comply with all the rules and regulations as stated in the Code of Conduct and as specified by the operators themselves. Please refer to the material published by the relevant regulatory bodies.

  • Messages with Advertising content are only allowed during the hours: 7 AM- 10 PM Saudi Time Zone
  • Religious, political or adult content is NOT permitted.

URL Registration and Rules on message body

 

  1. URL registration is required for URLs to be contained on the message body. Non-registered URLs will be filtered and will NOT be delivered.
    This is implemented only by STC since 9th May 2019 which applies to all promotional and transactional traffic which includes URL in the message body.

  2. Shortened URL is forbidden. URLs generated by URL shortener services e.g. (bitly, goo.gl).
    For example, https://bit.ly/2vagpaA is not allowed.

  3. If you registered URL www.example.com, and STC approves it, message body must only include www.example.com or http(s)://www.example.com/xxxx.
    In addition, if you try to send message body with URL news.example.com , the SMS will not be delivered. This is because the subdomain "news" is not registered and only "www" is registered. Both subdomain and domain name must match what has been registered.

  4. URL registration is separated from sender ID registration, which means if STC approves a sender, it does NOT mean the same sender can use any URL in the future campaign.

 

Further References

The following industry body websites also contain useful information which may be of interest to the customer:

SAP Digital Interconnect Contact

sapdigitalinterconnect@sap.com

 

Disclaimer: The Country SMS Guidelines do not constitute legal advice. By providing you with these Country SMS Guidelines, SAP Digital Interconnect makes no assurances regarding the legal compliance of your use of the SAP Digital Interconnect services and any application built using SAP Digital Interconnect’s APIs, nor about the correctness or completeness of these Country SMS Guidelines, and SAP reserves the right to at any time amend or withdraw the Country SMS Guidelines. These Country SMS Guidelines do not relieve you from educating yourself about, and abiding by, all compliance obligations applicable to your specific use of the SAP Digital Interconnect services and any application built using SAP Digital Interconnect’s APIs.

 

See below for a pdf version of this document:

 

Shahzad Ismail
Community Manager – SAP Digital Interconnect
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