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SAP Digital Interconnect Employee

Research by Ovum suggests Mobile Operators are at risk with as many as half of their customers could churn over the next 12 months due their needs not being met. Customers are becoming increasingly more demanding in terms of the mobile service they receive and as we are fast approaching 2015, mobile operators – and all organisations - need to take this as a warning and make customer-centricity their focus in order to keep customers loyal.

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