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Community Manager
Community Manager

SAP Contact Center 365 Ask the Expert Event - 26-27 February 2020

Do you have questions about SAP Contact Center 365? 

 

We have the answers. Join us on Wednesday and Thursday 26-27 February 2020 for our ‘virtual’ Ask the Expert event. Post your questions online at any time during the event and our product experts will be happy to answer your questions. 

 

About SAP Contact Center 365

SAP Contact Center 365 puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, SAP Contact Center 365 ties all your digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience.

 

Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue while delivering relevant, personalized information to facilitate first-contact resolution.

 

How the day works:

Come to the Forum and post your questions. Experts will be available on the Forums and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born.

 

This event will be your chance to connect with the best and brightest minds at SAP Digital Interconnect and will provide you with an opportunity to ask questions or to learn more about SAP Contact Center 365.

 

We look forward to seeing you on 26-27 February 2020!

 

Shahzad Ismail
Community Manager – SAP Digital Interconnect